SHIPPING POLICY

We offer free shipping to the United States. Please note that you will receive your order within 5 to 8 business days. If you need it sooner, you can request any of the available options at checkout, where you can also view the cost of each.

For shipments outside the US, you can also view the available options and their respective prices at checkout after entering the destination address.

Please note that we have an agreement with the shipping agency Liberty Express to offer a special rate of $20 per shipment to the following countries: Venezuela, Panama, Dominican Republic, Argentina, Chile, Colombia, Peru, Uruguay, Spain, Italy, and Portugal. You can also verify this at checkout.

NOTE: Approximate delivery time is 2 to 4 weeks.

Orders are shipped as soon as they are processed in our store. All shipments originate from [location missing in original text]. Our office is located in Key Biscayne, Florida, USA. Delivery time depends on the carrier, the shipping method selected at checkout, and the delivery address.

After placing your order, you will be notified via email within the next two business days.

IMPORTANT:

- We use various courier companies to ship worldwide.

- Delivery times begin 2-3 business days after the order is placed, depending on availability and credit verification using your preferred shipping method.

- We are not responsible for delivery delays, lost packages by the shipping companies, or any other issues once your order has been shipped. If you experience problems after your package has been shipped, you must file a claim directly with the delivery company you selected during the checkout process.

- If the order is returned by the shipping company due to undeliverable conditions, you are responsible for the return shipping costs.

- If you have questions about shipping restrictions, please contact Customer Service at contacto@camilacanabal.com, or send a message to our Customer Service WhatsApp number +1 (305) 588 9900.

- Depending on the customs laws of the country where you will receive the package, additional taxes may apply to the shipping cost, except for shipments made with Liberty Express. We recommend that you check the applicable customs laws in your country with your preferred international shipping company.

RETURN OR EXCHANGE POLICY
APPLIES ONLY TO ORDERS WITHIN THE U.S.

Return or exchange requests must be made within 15 days of the purchase date.

Returns

We're sorry to hear you want to return an item.

If you wish to return your purchase, you have 15 days to do so. Please email us at contacto@camilacanabal.com with your order number and the reason for the return. We will reply with further instructions.

You can choose to receive store credit to use on future purchases or request a refund for the returned item. Shipping costs are non-refundable.

Items must be returned unworn, unwashed, undamaged, and in perfect condition, in their original packaging, with all tags attached.

We will notify you by email once we receive and process your return. If you choose a refund, the money will be returned via the same payment method used for the purchase. For credit card payments, processing time will depend on your bank.

We reserve the right to refuse a return if the products are not in good condition, have been used or altered in any way, or if the original tags are missing.

Exchanges:

If you would like to exchange your product for a different size or model, we are happy to assist you, and you have 30 days to do so.

Please send an email to contacto@camilacanabal.com. Include your order number and the reason for the exchange. We will send you an email with further instructions.

Items must be returned unused, unwashed, undamaged, and in perfect condition. All items must be returned in their original packaging with all tags attached and in perfect condition. We will ship your new product as soon as the returned item arrives at our store. Please allow approximately 7 to 10 business days from the day we receive your returned product.

We reserve the right to refuse an exchange if the products are not in good condition, have been used or altered in any way, or if the original tags are missing.

NOTE: All shipping costs are the responsibility of the customer, as well as any price difference for the new product. If the price difference is in your favor, you will receive store credit.

Items purchased outside the U.S. are not eligible for returns or exchanges. International orders are final sale.

For more information, please contact our customer service at contacto@camilacanabal.com. We will get back to you as soon as possible to answer any questions.

NOTE: ALL SALE ITEMS, LINGERIE, CLOSET SALE and SWIMWEAR ARE FINAL SALE, WE DO NOT ACCEPT RETURNS IN THESE CASES.